Pet Cadet – FAQs
30min, 45min, 60min OR any desired length – we can customise. We can even do 2 dogs (one household) each with separate lengths (partially walked together if required) for different ages and/or energy levels
We work in conjunction with a behavioural trainer and a lot of our dogs are reactive & not properly socialised. Therefore we focus on solo walks. We do also offer social walks if we feel that the dogs will compliment each other and get on well. This is only after we have developed a relationship with each dog and know their behaviours and personalities.
We still walk in the rain (most of our puppers love it) however if it’s too dangerous we will make the call to not go ahead. It’s easy to place a walk credit on your account, to swap to a different day or to simply refund the walk in this instance.
No we don’t! We are equipped to handle any dog. Jellybean the neo mastiff holds the current record for our giant status weighing in at a whopping 88kg!
We are a small family business comprised of the owner Emm, her brother & 2IC Dray, as well as a very small handful of carefully selected staff. We all share jobs & will be assigned accordingly based on the individual requirements of each service.
Absolutely! We are able to cater for last minute appointment requests & can offer plenty of flexibility for ever changing plans & busy lives.
Our regular walking services are open Monday to Friday. Our sitting services (which include daily walks) are open 365 days of the year. If you are a pre-existing client who requires a weekend walk, we will do our best to accommodate you.
We do not take any new clients on board without first conducting a meet & greet. This initial consultation is completely free of charge & we come to you!
We recommend a lockbox on the property with a key if your home does not have access codes. We are able to accommodate any other arrangements you may prefer.
We have experience caring for reptiles, birds, rabbits, Guinea pigs, fish and more!
We accept 3 payment types: cash, bank transfer or you can upload a card to your account for auto deductions. Should you need to skip any paid walks unexpectedly, we will always award credits where the terms and conditions are upheld. We can provide electronic receipts on request.
We prioritise your dogs safety over maximising profit. We are all pet owners ourselves and have a genuine passion for animals. We won’t walk your dogs in the heat. We won’t take your dog to the dog park (unless specifically requested) which is a hot spot for fights. We won’t walk your dog in a huge pack where if something happens we cannot control the situation.
You will be allocated a primary walker so that your dog may build a trusting relationship. We will endeavour to arrange a back up walker should your primary be unavailable for any reason.
We never exceed 4 dogs as we do not feel it is safe for your pet should any event occur.
Our walks are given as a 4hr window so please keep in mind that we may arrive 2hrs before/after your booking time. However, we are usually pretty spot on. Please allow us grace for toilet breaks, fuel ups, snack time and rescuing strays.